Indochina Travel Expert’s Terms & Conditions

Latest Effective Date: July 10, 2026

Thank you for choosing Indochina Travel Expert.

The following Terms & Conditions are designed to provide clear information about our travel services, tour arrangements, and booking policies. Please read them carefully before confirming your reservation.

If you have any questions regarding these terms, our travel consultants will be happy to assist you.

A booking is considered confirmed only after the required deposit has been paid and a written confirmation has been issued by Indochina Travel Expert. All services are subject to availability until the booking is confirmed.

1. Travel Information

To ensure a smooth and enjoyable journey, please review the following travel information before your departure.

1.1. Visa Requirements

Travelers are responsible for obtaining all necessary travel documents before departure, including passports, visas, and any other entry requirements applicable to their destinations.

Visa regulations vary depending on your nationality and the country you intend to visit. We recommend checking the latest immigration requirements well in advance of your travel date.

Travelers may apply for electronic visas (e-visa) through the official government websites:

• Vietnam: https://evisa.gov.vn/
• Cambodia: https://www.evisa.gov.kh/
• Laos: https://www.laoevisa.gov.la/

1.2. Flights

Unless specifically stated in your confirmed quotation, international and domestic flights are not included in our tour packages.

Airline schedules are managed independently by each airline and may change with or without prior notice. If you arrange your own flights, please provide us with your confirmed flight details as soon as possible. Any subsequent changes to your arrival or departure schedule should also be communicated promptly so that airport transfers and other travel arrangements can be adjusted where possible.

While we will always do our best in any schedule changes, Indochina Travel Expert is not responsible for delays, cancellations, missed connections, or any operational changes made by airlines.

1.3. Hotel Accommodation

Accommodation will be provided based on the hotel category and room type confirmed in your itinerary. Hotel check-in and check-out times vary depending on each property’s policy, normally:

• Check-in: 2:00 PM or 3:00 PM
• Check-out: 10:30 AM or 12:00 AM

Early check-in and late check-out are subject to an additional surcharge.

For 4-star or 5-star accommodations, you may be required to pay a refundable deposit for incidental expenses upon check-in. The deposit can be paid via credit card or cash. The remaining balance will be refunded upon check-out after deducting any incidental charges.

1.4. Meals

Meal arrangements are provided according to the confirmed itinerary.

Breakfast

• Breakfast is included only when hotel accommodation is booked in the tour package.

Lunch & Dinner

• Lunches and dinners on private tours will generally be Indian cuisine in major cities. In certain destinations (such as local villages, mountainous areas, and Ha Long Bay), this may not be applicable.
• Lunches and dinners on Seat-in-Couch or Group tours are local cuisine. Both vegetarian and non-vegetarian local dishes are available.

Special Meal Requests

• Korean, Chinese, Japanese, or any other international cuisines are not included in our standard tour packages.
• If you want to include these cuisine arrangements during your trip, please let us know when submitting your request so that they can be arranged in advance.

2. Transportation & Transfers

Airport transfer services are based on the group arriving or departing on the same flight schedule. If you arrive or depart at different times and require separate airport transfers, additional transfer charges will apply,

Transportation services and tour guides are provided only for the sightseeing tours and activities specified in the confirmed itinerary.

If you require additional transfers for lunch, dinner, extended sightseeing, or visits to additional places, please let us know in advance so that the additional cost can be included from the beginning.

We appreciate your understanding and punctuality, as our tour guides and drivers also require adequate time to rest and prepare for the following travel days.

3. Rates & Condition

This itinerary and quotation are provided for reference only. The final itinerary and pricing are subject to availability at the time of booking. Any changes will be confirmed upon reservations.

If any of the proposed services are unavailable at the time of booking, suitable alternative options will be advised and arranged.

A compulsory Gala Dinner will be applied on Christmas Eve and New Year’s Eve.

Supplementary charges may apply during peak travel periods or local/special events. Feel free to contact us for the most suitable rates during the following periods:

• Christmas
• New Year’s Eve
• Lunar New Year (February 4 to February 8, 2027)
• Vietnam National Holidays (April 30, May 1, September 2…)
• Da Nang International Fireworks Festival (May 30, June 6, June 13, June 20, June 27, and July 11)
• And more.

4. Payment Terms

Payments can be made either by cash, bank transfer (USD), or major credit cards (converted to VND), including Visa, Mastercard, American Express, and debit cards.

Please note that our prices do not include transaction fees. The following surcharge applies to each payment made by credit card:

• Visa, Mastercard, and debit cards: 3%
• American Express: 4%

Deposit schedule:

• A 30% deposit of the total tour price is required upon confirmation
• 50% of the total tour price must be settled 30 days before arrival
• The remaining balance must be settled before arrival

5. Cancellation Policy

All flight tickets are non-refundable.

Cancellation charges are calculated based on the total tour package amount stated in the invoice.

5.1. For FIT (Free Independent Traveler – 1 to 9 Passengers)

• 60 days or more before arrival: No cancellation fee. A 100% refund will be provided (excluding non-refundable flight tickets)
• 59–30 days before arrival: 10% of the total tour package amount
• 29–15 days before arrival: 20% of the total tour package amount
• 14–8 days before arrival: 50% of the total tour package amount
• 7 days or less before arrival: 100% of the total tour package amount
• No-show: 100% of the total tour package amount

5.2. For GIT (Group Inclusive Traveler – 10 Passengers or More)

• 60 days or more before arrival: No cancellation fee. A 100% refund will be provided (excluding non-refundable flight tickets)
• 59–30 days before arrival: 30% of the total tour package amount
• 29–15 days before arrival: 75% of the total tour package amount
• 14 days or less before arrival: 100% of the total tour package amount
• No-show: 100% of the total tour package amount

6. Tour Warranty

Indochina Travel Expert will provide all services stated and confirmed in the tour confirmation. However, we are not responsible for any loss, damage, or injury of clients during your trips due to circumstances beyond ITE’s control.

Our tour confirmation will include all information about places and destinations. If any changes to destinations or closures are beyond our control, we will arrange alternative destinations with similar costs.

7. Liability

Indochina Travel Expert acts as an intermediary between travelers and independent service providers, including airlines, accommodations, transportation companies, and local partners. While we carefully select our partners and strive to deliver the highest standard of service, we are not responsible for any loss, injury, accident, delay, damage, or additional expenses resulting from the acts or omissions of third-party service providers.

We are not responsible for any disruption to the itinerary caused by circumstances beyond our control:

• Flight delays/cancellations
• Traffic conditions
• Weather conditions
• Government regulations
• Immigration decisions
• Actions taken by local authorities

You are responsible for ensuring you possess valid passports, visas, and other travel documents, and for complying with all immigration requirements applicable to your destinations.

8. Service’s Force Majeure

Indochina Travel Expert shall not be held liable for any delay, alteration, or cancellation of travel services resulting from events beyond our reasonable control. These events include:

• Natural disasters
• Epidemic/pandemics
• War or civil unrest
• Terrorist activities
• Government restrictions
• Strikes
• Transportation disruptions
• Any other unforeseen circumstances beyond the control of Indochina Travel Expert or our suppliers

In the event of a service’s force majeure situation, we will make every reasonable effort to assist travelers in arranging suitable alternatives.

9. Complaints

If you experience any issues during the trip, please notify your tour guide or your ITE travel agent immediately so that appropriate action can be taken promptly. We are committed to solving problems whenever possible during your trip.

If the issue cannot be solved during the trip, please submit your complaint, together with any supporting documents/evidences, after the tour is completed. This will enable us to investigate the matter thoroughly with the relevant suppliers and provide an appropriate response.